User Privacy Policy
Welcome to the privacy page for CashLounge. This policy explains how we collect, use, store and protect personal information when you use our online casino and sportsbook services. We take user privacy seriously and aim to be clear about what data we hold and how you can manage it.
Types of data we collect
We collect information that helps us open and operate player accounts, process payments, provide customer support and maintain security. This includes three broad categories described below.
Personal data
Personal data is information that identifies you directly or indirectly. Typical items we collect include your name, email address, date of birth, contact details, identity documents where verification is required, and billing or payment information submitted during deposits and withdrawals.
Technical data
Technical data covers information about the device and connection you use to access our site. This may include IP address, browser type and version, operating system, device identifiers, screen size and language settings. We also log session details and activity for security and troubleshooting.
Transactional data
Transactional data relates to your account activity on our platform. This includes deposits, bets, game history, wins and losses, bonus claims and loyalty activity. We keep transaction records to administer accounts, prevent fraud and meet operational requirements.
How we use your information
We use collected data to register and verify accounts, process payments, support customers, run promotions where applicable, comply with legal obligations, detect and prevent fraud, and improve our services. Data may also be used for basic analytics and to personalise site features and communications when you opt in.
Data protection practices
We use industry-standard technical and organisational measures to protect personal information, including encryption, access controls and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties. While we work to safeguard data, no system is completely secure and we encourage users to protect their account credentials.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality, analyse site usage and deliver basic personalised content. You can control or block cookies through your browser settings, but disabling certain cookies may affect site functionality. For analytics and advertising, third-party cookies may also be used by partners.
Information sharing and third parties
We may share personal data with trusted service providers who support payments, identity verification, fraud prevention, analytics and customer support. We may also disclose information where required by law or to protect rights, property or safety. We do not sell your personal information to third parties.
User rights
If you are a registered user, you can request access to the personal data we hold, ask for corrections, or request deletion where permitted. You may also withdraw consent to marketing communications and manage cookie preferences. To make a request, contact us at [email protected]. We will respond and assist with next steps.
Access, correction and deletion of data
To access, update or delete your account information, log in to your account where available or contact [email protected]. We will verify your identity before making changes to protect your account. Some information may be retained where required for record-keeping, dispute resolution or legal compliance.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When changes are significant we will post a clear notice on the site. Continued use of our services after changes indicates acceptance of the updated policy.